Delivery And Shipping
Fast Shipping Items
For customers that have chosen our Fast SHIPPING (Without Tracking) option, please bear in mind that we will only provide you with our Proof of Shipping. You will NOT be able to track your order’s whereabout after that, the risk of the product not arriving your doorstep is there. If after 20 days, you still haven't received your order, we will escalate the matter to our tier 2 support team and refund your money, no questions asked.
Shipping Methods & Delivery Time
|Shipping Method||Cost||Delivery Time||Courier|
|Fast Shipping / No tracking number||calculated at chekout||5-12 days||4px|
Orders will be processed within 2 days of ordering and be shipped the next day after the processing day.
*Please note that these are estimated delivery times only, therefore Monkey Union is not guaranteeing delivery dates.
Please ensure all delivery information is correct. If there is incorrect and/or missing information, we may be required to contact you to update the delivery information, which may cause delays in delivering your order. Delays may also occur as a result of customs clearance.
Your local customs office may require additional documents and time to clear your package, which may delay the estimated delivery time.
Your order may be delivered to you by either the local post office or a local courier. Depending on your area, most orders will be delivered by your local post service, so the package will be received with your regular mail. If you are not home when the delivery will connect you the second time and check you to advise on how and where your delivery can be collected.
There will be no reshipping arrangement made in case parcels are returned for wrong addresses, incomplete addresses and returned due to unavailability
Taxes & Duties
Import taxes, duties and related customs fees may be charged once the parcel arrives at the destination country. These charges are determined by the customs office of the specific destination.
Payment of these charges and taxes is the responsibility of the recipient and will not be covered by us here at Monkey Union. For further details of charges, please contact your local customs office.
Customs & Regulations
You are responsible for checking your local postal regulations for restricted items, as we cannot be held liable for any items that are not accepted into the specific country.
Foreign Transaction Fees
If you credit card account is in a currency other than US Dollars, you may be charged at a different exchange rate than what is quoted on our website. You may also be subject to a foreign currency transaction fee. These fees are determined by your bank's pricing and transaction fee policies. We are not responsible for the exchange rate of any charges your bank or issuing credit card company may charge you. For further details of foreign transaction fees, please contact your bank.